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Telesales Training

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Telesales Training

Our telesales training is not for call-centre robots reading scripts. We train humans using some of our modern techniques and strategies and their natural style.

Our approach teaches trainees to think on their feet and communicate so that prospective customers remain alert and interested. We train people to become experts at asking intelligent, professional, credible questions – and then motivate the buyer with superb, targeted messages.

COURSE SUMMARY

  • Course Description: Telesales Training
  • Accredited:  NO. The training provider and the facilitators is however accredited, but not this course.
  • Duration: 1 day
  • Hidden fees: None
  • Certificate: Certificate of attendance unless otherwise stated.
  • Activities/Assessment: Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70% practicality by means of examples, activities and role-plays during the contact session. Learners will receive a learner guide which will guide them thorough the process.

SUPPORTING STRUCTURES

Currently we have the following supporting structures in place for our members:

  • Telephone support.
  • Contact Detail –
    • Cell. 0825507946 Tel. 0867227014 English, Tel. 0318115749 English/Zulu.
  • Helpdesk – www.trainyoucansupport.co.za – 7 days a week (integrated email and sms notifications).
  • Members private forum with model answers to all  activities including JOB opportunities.
  • Check-out our reviews: www.trainyoucanreviews.co.za

COURSE DETAIL

People who complete this course will be able to:

  • Identify the main obstacles to effective Telesales.
  • Understand the nature of the process behind successful Telesales.
  • Understand a range of techniques that can be applied in Telesales.
  • Use these techniques to build an effective Telesales process capable of
  • delivering real results.
  • Explain the benefits of having an effective Telesales process that is
  • implemented and supported by the organization.

WHO SHOULD ATTEND

This Telesales Training course is suitable for all sales professionals but has been designed to be especially beneficial for call centre staff, telemarketers, face to face sales people, new sales people and account managers.

  • Supervisors
  • Junior Management
  • General Staff
  • Receptionist
  • Sales Staff

ENROLMENT REQUIREMENTS

  • Minimum of 14 days workplace experience in the workplace. (part time or full time)
  • Basic communication skills (English = reading and writing skills on a NQF level 1 (Grace 8 or higher))
  • Able to attend the contact session and any of our workshops offered.

Learner preparation for the contact session (Classroom Training)

COMPULSORY:

  • Attending the full contact session. (Classroom Session)
  • Copy of ID document
  • Pen and paper.

PROCESS FLOW

  1. Enrol as a learner with Trainyoucan by completing the application form.
  2. Attend the contact session with Trainyoucan.
  3. We provide you with all the learning material that you need.
  4. Certification (Attendance) on completion.

CORPORATE PACKAGES – ON-SITE (YOU SAVE MONEY)

We offer corporate packages on site to reduce the cost and make training more affordable. Our corporate packages work as follows:

  1. You provide the venue – you safe money!
  2. We provide the Facilitator – you only pay the daily Facilitator rate!
  3. Set price per manual and certificate or each person attending.
  4. Deposit 50% required as confirmation of the course and 50% on completion (last day).

Terms of agreement:

  • The employer provide the venue.
    • Where possible we require we request U-Shape or Boardroom style.
    • Employer to indicate if flipchart is available. (TRAINYOUCAN will provide where not possible)
  • The employer provide refreshments (teas on arrival, morning and afternoon) – Where not possible TRAINYOUCAN will make arrangements.
  • Catering – this is totally dependent on the employer/organisations internal policies and procedures.
  • Session start: All sessions will be starting 8h30 in the morning until 16h00 unless otherwise communicated.
  • TRAINYOUCAN will provide an SETA Accredited Facilitator with the scope to deliver the required programmes for the duration of the course.
  • Maximum of 12 delegates per class requested.
  • Request brief outline or training needs/gap from the employer/organisation to assist Facilitators in addressing special needs during the training sessions.
  • Bookings and arrangements can be confirmed directly with the Facilitators however all bookings and payments will be accepted on a valid invoice from our accounts department.
  • Payment Request: Strictly on invoice only!